Returns & Refund Policy

Commitment to Solving Your Skin Concerns

At Reneweva, our mission is to offer solutions that genuinely address your skin concerns, delivering results you can see and feel. We stand by the quality and efficacy of our products, urging you to give them at least 14 days to witness their transformative power. However, if you find yourself unsatisfied for any reason between 14 days and within our 60-day satisfaction guarantee, we're here to help. Please reach out to us at support@reneweva.com for support.

Cancellation Policy

Made a mistake with your purchase? Changed your mind or need to alter your order? Order cancellations and changes can be initiated within 59 minutes of purchase; contact support@reneweva.com for assistance.Unfortunately, after 59 minutes, because we’re committed to the fastest possible order delivery, we’re unable to cancel your order. However, you’re welcome to return unopened devices, as received, within 7 days of delivery for a refund of 30% of the purchase price, minus any return shipping fees. The refund will be processed within 14 days of receipt and applied back to the original method of purchase.

Our 60-Day Satisfaction Guarantee

Here at Reneweva, we proudly stand behind every skincare device, topical, and accessory we sell with a generous 60-day satisfaction guarantee:

• Try your purchase for 60 days.

• Make it a part of your skincare routine.

• Experience for yourself the promised skin rejuvenating and/or self-care effects.

If, for any reason, you’re not thrilled with your results, we offer exchanges or alternatives to ensure your satisfaction. Contact our Reneweva Team for assistance: support@reneweva.com

We insist–because your happiness is our #1 priority!

Received A Damaged Item?

We meticulously package our products, but sometimes, accidents happen in transit. Should you receive a damaged product (excluding packaging damage like dents),please  report it within 72 hours of delivery to support@reneweva.com with a photo of the damage. We'll assess the situation for a possible complimentary replacement. We cannot accept returns or replace items damaged through regular use or misuse.

Returns and Refunds

Serums, Topicals, and Consumables:
Due to strict quality control measures, we cannot accept returns or provide refunds for serums, topicals, moisturizers, cleansers, or other consumable products. We cannot guarantee that these products were stored properly or not tampered with after leaving our warehouse.

If you are unhappy with your serum or topical, please contact us to request a free alternative serum. We ask that you dispose of the product in accordance with your local laws and regulations.

Devices:
If you are unhappy with your device, we are happy to provide you with an exchange for any other device in our catalog of equal or lesser value to the device being replaced.

If you wish to return your device, we offer a 30% refund of your initial purchase price. The remaining funds cover return handling, shipment to our refurbishment center, device cleaning, testing, quality assurance, repackaging, and restocking.

About Shipping and Delivery

Reneweva aims for prompt delivery, though we're not liable for delays outside our control, such as courier or customs hold-ups. For delivery issues, please consult the courier directly. Unfortunately, lost, stolen, or undelivered packages are beyond our responsibility.

Correct Shipping Details

It's crucial to provide accurate shipping information at checkout. Corrections notified within 24 hours of order placement can be accommodated; otherwise, resends or refunds can't be offered for incorrect addresses.

Policy Changes

Please be aware that Reneweva reserves the right to update this Return & Refund Policy. Customers are advised to review it regularly before making a purchase. By choosing Reneweva, you're agreeing to our terms. Here's to clearer, healthier skin with Reneweva!