Returns & Refund Policy

Commitment to Solving Your Skin Concerns

At Reneweva, our mission is to offer solutions that genuinely address your skin concerns, delivering results you can see and feel. We stand by the quality and efficacy of our products, urging you to give them at least 14 days to witness their transformative power. However, if you find yourself unsatisfied for any reason between 14 days and within our 60-day satisfaction guarantee, we're here to help. Please reach out to us at hello@reneweva.com for support.

Cancellation Policy

We understand, sometimes minds change! If you need to alter or cancel your order, please do so within 24 hours of your purchase. Beyond this period, we might already be processing your order for departure.Cancellations within the 24-hour window will see refunds processed within 7 business days.

Our 60-Day Satisfaction Guarantee

Reneweva products are designed with your skin's needs in mind, and we encourage a 14-day trial to fully experience their benefits. If satisfaction still eludes you, you're covered by our 60-day money-back guarantee, excluding shipping fees. For returns, contact our support team at hello@reneweva.com with your Order Number or the purchasing Name and E-Mail Address.

Received A Damaged Item?

We meticulously package our products, but sometimes, accidents happen in transit. Should you receive a damaged product (excluding packaging damage like dents),please  report it within 72 hours of delivery to hello@reneweva.com with a photo of the damage. We'll assess the situation for a possible complimentary replacement. We cannot accept returns or replace items damaged through regular use or misuse.

About Shipping and Delivery

Reneweva aims for prompt delivery, though we're not liable for delays outside our control, such as courier or customs hold-ups. For delivery issues, please consult the courier directly. Unfortunately, lost, stolen, or undelivered packages are beyond our responsibility.

Correct Shipping Details

It's crucial to provide accurate shipping information at checkout. Corrections notified within 24 hours of order placement can be accommodated; otherwise, resends or refunds can't be offered for incorrect addresses.

Policy Changes

Please be aware that Reneweva reserves the right to update this Return & Refund Policy. Customers are advised to review it regularly before making a purchase. By choosing Reneweva, you're agreeing to our terms. Here's to clearer, healthier skin with Reneweva!